Privacy Policy
Last updated: 30 November 2025
[Company Name] (“we”, “us”, “our”) operates the website [one.joyn.tokyo] (the “Site”).
We are committed to protecting the privacy of individuals who submit their information through our online forms.
By using this Site and submitting your information, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We primarily collect personal information that you provide directly to us when you submit a form on our Site.
Depending on the form, this may include:
- Name (first and last name)
- Email address
- Phone number / messaging ID (e.g., WhatsApp)
- Date of birth and nationality
- Current country of residence
- Education and work history
- Language ability (e.g., Japanese level)
- Relocation preferences (e.g., desired visa type, timeline, city)
- Any other information you choose to provide in free-text fields
We do not intentionally collect sensitive information (such as health data, religious beliefs, political opinions, etc.) through our forms. Please do not submit such information unless it is strictly necessary and requested.
2. How We Use Your Information
We use the information you provide through our forms for the following purposes:
- To review your situation and provide a Japan relocation / visa route assessment
- To respond to your inquiries and communicate with you
- To suggest programs, services, or support options that may fit your profile
- To manage and improve our services and customer support
- To send important notices, such as updates to our services, terms, or policies
- To comply with applicable laws and regulations
If you consent, we may also use your contact details to send you marketing communications (for example, updates about new programs or services). You can opt out of marketing at any time by following the unsubscribe instructions in our messages or by contacting us.
3. Legal Basis for Processing (If You Are in the EU/UK)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information on the following legal bases:
- Contract: To provide you with assessments and related services you request.
- Legitimate interests: To operate, improve, and protect our services, and to communicate with you in a reasonable and expected manner.
- Consent: For marketing communications and, where applicable, for the transfer of your data to certain third parties. You can withdraw your consent at any time.
4. How We Share Your Information
We do not sell your personal information.
We may share your information only in the following limited situations:
- Service Providers
With trusted third-party service providers who perform services on our behalf, such as:- Email and messaging platforms
- Customer relationship management (CRM) tools
- Payment processors (if you pay for our services online)
- Cloud hosting and data storage providers
- Professional Partners (Only If Needed)
In some cases, and only with your knowledge or consent where required, we may share information with:- Licensed immigration professionals or legal professionals
- Partner organizations in Japan that help with housing, schooling, or other support
- Legal Requirements and Protection
We may disclose your information if required to do so by law, regulation, or legal process, or if we believe such action is necessary to:- Comply with a legal obligation
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users of the service or the public
5. International Transfers
Our business is related to Japan, but our servers, tools, or service providers may be located in other countries. As a result, your personal information may be transferred to and processed in countries that may have different data protection laws than your home country.
Where required by law, we take appropriate steps to ensure that any international transfers of personal information are subject to adequate safeguards.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide you with your assessment and any related services
- Comply with our legal obligations
- Resolve disputes
- Enforce our agreements
If you no longer want us to keep your information, you can request deletion (see Your Rights below). Please note that we may be required by law to retain certain records for a longer period.
7. Data Security
We take reasonable and appropriate technical and organizational measures to protect your personal information from:
- Unauthorized access
- Loss, misuse, alteration, or destruction
These measures may include, for example, secure connections (SSL), access controls, and restricted data access within our team.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
Our Site may use cookies or similar technologies to:
- Ensure the Site functions properly
- Analyze Site usage to improve our content and services
- Remember your preferences
You can usually set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.
If you use specific analytics or advertising tools (e.g., Google Analytics, Meta Pixel), you should add a short explanation here, for example:
We use third-party analytics services (such as Google Analytics) to help us understand how visitors use our Site. These services may collect information such as your IP address, browser type, pages visited, and time spent on the Site. This information is used in aggregate form to improve our Site and services.
9. Your Rights
Depending on your location, you may have some or all of the following rights regarding your personal information:
- Access – Request a copy of the personal information we hold about you.
- Correction – Request that we correct inaccurate or incomplete information.
- Deletion – Request that we delete your personal information, subject to legal obligations.
- Restriction – Request that we restrict the processing of your information in certain circumstances.
- Objection – Object to our processing of your information where we are relying on legitimate interests.
- Data portability – Request a copy of your data in a structured, commonly used, and machine-readable format (where applicable).
- Withdraw consent – Where we process your information based on consent, you can withdraw that consent at any time.
To exercise these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before responding to your request.
10. Children’s Privacy
Our Site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided personal information to us, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.
11. Third-Party Websites
Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of those third-party sites.
We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.
If we make significant changes, we may also provide additional notice (for example, by posting a notice on the Site or sending you an email, where appropriate).
Your continued use of the Site after any changes means that you accept the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
- Email:
support@joyn.tokyo - Address: 〒152-0012 東京都目黒区洗足1丁目28-2 ハートランドテラス 1F